IBFI Draft Constitution and Code of Conduct

The draft documents below are now open to the membership for feedback. The IBFI is holding a five week consultation period for members to provide comments and suggest edits. Please email any suggested changes to andy@ibfi-certification.com before the end of October 2019.

CONSTITUTION

  1. NAME
    1.1.The name of the organisation shall be the International Bike Fitting Institute, hereafter referred to as the IBFI, or the organisation
  2. AIMS
    2.1.To promote best practice for those working in bike fitting, applied cycling biomechanics and cycling analysis, for the benefit of the cycling public.
    2.2.To encourage and facilitate relationships and the exchange of ideas between members.
    2.3.To act as an advisory body providing information and guidance around working in bike fitting, applied cycling biomechanics and cycling analysis.
    2.4.To work co-operatively and cohesively with all other relevant professional networks.
    2.5.To be acknowledged as the primary professional body in bike fitting, applied cycling biomechanics and cycling analysis.
    2.6.To assist in provision of education opportunities for practitioners.
    2.7.To further the practice of bike fitting and cycling-related ergonomics for the benefit of the profession and the cycling public.
  3. POWERS
    3.1.To further these aims the committee shall have power to:
    3.2.Obtain, collect and receive money or funds by way of membership/certification fees, sponsorship, course fees, commissions, contributions, donations, grants and any other lawful method towards the aims of the IBFI. This will include opening and managing of bank accounts.
    3.3.Take out insurance and promote insurance products that are in the interest of its members.
    3.4.Where necessary, acquire and manage buildings.
    3.5.Organise courses, events and conferences
    3.6.Associate with local authorities, voluntary organisations, cyclists and the wider cycling industry in a common effort to carry out the aims of the organisation.
    3.7.Do all such lawful things as will further the aims of the IBFI.
  4. MEMBERSHIP
    4.1.Membership shall be open to anyone who meets the certification criteria regardless of gender, race, colour, ethnic or national origin, sexuality, disability, religious or political belief, marital status or age.
    4.2.An application for membership must be made electronically through the membership application process outlined on the IBFI website
    4.3.The IBFI’s secretary, or an active member working on behalf of the secretary, will review the application and decide whether to approve or reject it
    4.4.Once a decision has been made, the secretary or membership manager must:
    (a) notify the applicant in writing (including by email or other electronic means) of the outcome, and
    (b) if the application has been approved, request the applicant pay their annual subscription fee. Membership will begin as soon as the relevant fees have been received.
    4.5.Membership fees will be set by the IBFI’s steering committee and paid monthly on a rolling basis. Cancellation of this payment may result in membership being removed, in line with clause 4.9.
    4.5.1. Membership fees will be assessed annually with members being given 3-months’ notice before any changes come into effect.
    4.6.The steering committee can terminate any membership provided that the member has been given the right to be heard by the committee before a final decision is made.
    4.7.Members may resign at any time in writing or by email with a notice period of at least one month.
    4.8.If a member of the organisation ceases to be a member, the secretary must make an appropriate record of the date on which membership ended.
    4.9.Membership may be removed in the event of unpaid fees (totaling three months in arrears), failure to adhere to the code of conduct, actions that bring the name of the organisation into disrepute or gross misconduct.
    4.10. Other than membership fees, members are not liable for any debts or liabilities the IBFI incurs, or for any costs in winding up the organisation.
  5. MEMBERSHIP ENTITLEMENTS
    5.1.Membership and any associated member benefits cannot be transferred to another person, company or employer.
    5.2.Any membership benefits cease with a person’s membership.
  6. REGISTER OF MEMBERS
    6.1.The secretary will establish and maintain a register of members of the organisation in the form of a publicly accessible online map available on the IBFI website. The map will specify the name, postal, and email address of each member, together with their level of certification.
    6.2.A back-up register will also be kept including all the same information as well as date of certification and education/qualifications of the member.
    6.3.All data will be held in accordance with relevant data protection regulations and destroyed after an appropriate period if membership has ended.
  7. RESOLUTION OF DISPUTES
    7.1.A dispute between a member and another member of the organisation (in their capacity as members) is to be referred to the steering committee for mediation and resolution.
    7.2.Complaints shall follow the disciplinary procedures outlined below.
    7.3.In the event of a complaint against the steering committee or IBFI as a whole, a commission of five members shall be convened to carry out the role of the steering committee in the procedures below.
    7.3.1.The five members shall be selected as follows – 2 members will be appointed by the complainant, 2 members shall be appointed by the defendant, and the fifth member shall be nominated by the 4th person appointed. If a fifth person cannot be found, a Non-Executive Director may complete the commission.
    7.3.2.If members refuse to participate or cannot be found, the commission shall be filled by members nominated by the last person to be appointed.
  8. DISCIPLINARY PROCEDURES
    8.1.A complaint may be made by any person against a member or committee/group within the IBFI who:
    8.1.1.Has refused or neglected to comply with this constitution or the IBFI code of conduct.
    8.1.2.Has wilfully brought the name of the IBFI into disrepute.
    8.1.3.Behaves in an offensive way, including racist, sexist or inflammatory remarks.
    8.2. The committee will refuse to investigate complaints that are deemed trivial or vindictive.
    8.3.The committee will have full discretion to award costs.
    8.4.The complaint should be forwarded to the secretary in writing (including by email or other electronic means) and include detailed supporting information the reasons why the member, group or committee has breached clause 8.1.
    8.5.In dealing with a complaint, the committee:
    8.5.1.Must give notice of the complaint to the relevant member, group or sub-committee.
    8.5.2.Must allow the member 14 days to provide supporting evidence in their defence.
    8.5.3.Must take into consideration any submission made by the membership in connection to the complaint.
    8.6.The committee will call a meeting within 28 days of the complaint being lodged. At the meeting it will discuss the evidence in defence of the complaint and vote by a simple majority whether to uphold or reject the complaint.
    8.7.No other business may be discussed at this committee meeting.
    8.8.The committee will have discretion as to the extent of the disciplinary action. This may take the form of an official warning, suspension of membership, compulsory resignation of membership or the removal of any Active Member roles.
    8.9.In the event of a member being expelled, the secretary must, within seven days, give the member written notice of the reasons for expulsion and outline the member’s right of appeal.
    8.10.The expulsion or suspension will not commence until after the period within which the member is entitled to appeal, or until any appeal is resolved, whichever is the later.
  9. RIGHT OF APPEAL
    9.1.Any member, group or committee may appeal against a resolution of the committee, within seven days after notice of the resolution is served on the member. To do so, the member must inform the secretary in writing (or by email) of their desire to appeal.
    9.2.The committee has full discretion to award costs as it deems fit.
    9.3.The notice must be accompanied by a statement outlining the grounds for their appeal.
    9.4.On receipt of a notice from a member under subclause (9.1), the secretary must notify the committee, which is to convene a general meeting of the steering committee to be held within 28 days after the date on which the secretary received the notice.
    9.5.At a general meeting of the steering committee convened under sub-clause (9.4):
    (a) No business other than the question of the appeal is to be transacted, and
    (b) The committee and the member must be given the opportunity to state their respective cases orally (in video or online form where appropriate) or in writing, or both, and
    (c) The members present are to vote by secret ballot on the question of whether the resolution should be confirmed or revoked.
    9.6.The appeal is to be determined by a simple majority of votes cast by members of the steering committee.
  10. MANAGEMENT
    10.1.The IBFI will be managed by a steering committee, whose role will be:
    10.1.1.To control and manage the affairs of the organisation.
    10.1.2.To carry out all the functions of the IBFI, other than those listed in this constitution as being the democratic responsibility of the membership.
    10.1.3.To work towards and within the aims listed in this constitution
    10.2.The President may appoint one or more non-executive directors, who will sit alongside the committee and act in an advisory role.
    10.3.They will be nominated by the President and Vice President, for a period equal to the term of the President/VP and confirmed by a simple majority of the remaining committee members.
    10.4.The non-executive director will have voting rights like any other committee member.
    10.5.The committee shall consist of:
    10.5.1.Non-Executive Director(s)
    10.5.2.President
    10.5.3.Vice President
    10.5.4.Secretary (office bearer)
    10.5.5.Treasurer (office bearer)
    10.5.6.Eight voting officers, made up of:
    10.5.6.1.Two representatives from each regional sub-committee
    10.5.6.2.Where the above does not result in the required total voting officers, for example if there are less than four active regional sub-committees, the remaining roles will be filled by elected executive officers.
    10.6.The President and Vice President shall serve a term of four years.
    10.7.The President and Vice-President shall be elected jointly, on a single ticket, by the membership, through an online vote immediately following every fourth Annual General Meeting.
    10.8.Each member will receive one vote.
    10.9.Candidates can self-nominate but require another member to second their nomination.
    10.10.Candidates must be nominated as pairs with clearly defined roles (i.e. one president and one vice president).
    10.11.The candidates with the most votes shall take office.
    10.12.The voting officers will also be elected by the membership.
    10.13. Voting officers will also serve a 4-year term, with elections being two years after that of the presidency.
    10.14.Candidates for the executive officer roles can self-nominate but require a second member to support their nomination. There will be no limit to the number of nominations for an executive office election.
    10.15.Members will have as many votes as there are roles to fill (i.e. with six executive offices, members will vote for their preferred six candidates)
    10.16.The nominations with the most votes will take office, until all roles are filled.
    10.17.If insufficient nominations are received the voting officer roles may be filled by co-opted members nominated by the president and vice president until such time as an election can be held to fill the remaining voting officer roles.
    10.17.1.Roles filled by elections held out of sync with the terms stated in this constitution will only be for the remainder of the term for that position.
    10.18.Co-opted members will be appointed in the same way as office bearers but must come from the membership.
    10.19.Office bearers, requiring specific skills, may be nominated from outside the membership.
    10.20.Officer bearers will be nominated by the president and vice president and confirmed through a simple majority of the voting committee members. Their term will match that of the President and Vice President.
    10.21.Office bearers will have voting rights like any other committee member.
    10.22.Elected members of the committee, in the form of voting officers and executive officers, must always exceed the number of President-nominated members (including the President, Vice President, Secretary, Treasurer, Co-opted members and any Non-Executive Directors) by at least one.
    10.23.There will be no limit to the number of consecutive terms served by any committee member.
    10.24.Any committee member wishing to remain in role is automatically eligible for reelection/re-nomination.
    10.25.Nominations for all roles should be made in writing to the secretary at least 14 days before the annual general meeting at which the election is due to take place.
    10.26.All active bike fitting members of the steering committee must be fee-paying IBFI members. This excludes non-fitting committee members and non-executive directors.
    10.27.The start dates of these terms shall be staggered to provide continuity between elections. For example, the president and vice president shall be elected for four-year terms in years four and eight, while the officers will be elected for four-year terms in years two and six.
    10.28.In the interests of continuity and simplicity, all existing committee members will be considered elected representatives with the first four-year term of the President and Vice President commencing upon the adoption of this constitution.
    10.29.In the event of a resignation from the committee, members may be co-opted to the role, for the remainder of the term, by nomination of the president and vice president, and through confirmation by a simple majority of the remaining committee members.
    10.29.1.In the event of the resignation of an elected committee member, any co-opted member filling the vacant role will be considered to be an elected representative for the purpose of clause 10.22.
    10.30.In the event of the resignation of the president, the vice president will step up into the role of president for the remainder of the term.
    10.31.In the event of the resignation of the Vice President, or in the vacation of the role as in clause 10.30, the President shall nominate a co-opted member to fulfil the Vice President role, to be confirmed by a simple majority of the remaining committee members.
    10.32.In the event of both the President and Vice President resigning at the same time, an election will be held at the next AGM to elect a new President and Vice President for the remainder of the term.
    10.32.1.In the event that the next AGM is more than 6 months away, an EGM will be called to hold an election.
    10.33.If this resignation occurs within six months of the previous election, the losing candidates with the second most votes during that election will be offered the opportunity to take office. If they decline, then an election is triggered at the next AGM or an EGM is called specifically to hold an election.
  11. SECRETARY
    11.1.It is the duty of the secretary to:
    11.1.1.Keep records of all appointed committee members and office bearers
    11.1.2.Keep a register of names and contact details of all members
    11.1.3.Take minutes at committee meetings, AGMs and EGMs
    11.2.It is also the responsibility of the secretary to process membership applications.
  12. TREASURER
    12.1.It is the duty of the treasurer to:
    12.1.1.ensure that all monies due to the organisation are collected and that all payments authorised by the organisation are made.
    12.1.2.Keep correct books and accounts (this may be through the employment of an accountant if agreed by the committee).
  13. ACTIVE MEMBERS
    13.1.Office bearers and committee members may recruit from the membership to help fulfil their roles. These positions must be confirmed by the committee through a simple majority and will be called Active Members.
    13.2.Vacancies for active members will be advertised amongst the membership and filled at the discretion of the advertising officer. Such roles shall run until the task is complete or the term of the advertising officer come to an end. At which point, the newly-elected officer will decide whether to re-advertise the role, continue with the existing role holder, or eliminate the role altogether, if appropriate.
    13.3.In the event of a resignation as active member, the committee member responsible for the role holder will decide whether to re-advertise and re-fill the role or eliminate the role altogether.
    13.4.Where possible, the term of the role should always be made clear when advertising it to the membership (i.e. until complete, or on-going).
  14. REGIONAL SUB-COMMITTEES
    14.1.Regional representatives should be appointed where practicable.
    14.2.The steering committee has the discretion to establish or disband a regional subcommittee that may be formed to run regional affairs.
    14.3.Up to four such sub-committees may be formed to cover all geographical regions of the globe
    14.4.These sub-committees do not need to be formed at the same time and shall be formed as and when membership is sufficient in each region.
    14.5.Any regional sub-committee will take on the constitution of the IBFI in its conception and report to the steering committee.
    14.6.It will be their role to further the aims of the IBFI as set out in this constitution.
    14.7.Regional sub-committees acting on behalf of the IBFI shall only operate within the area outlined by the steering committee for the purpose of that regional sub-committee
    14.8.Regional sub-committees can meet as they deem fit.
    14.9.Regional sub-committee powers may be adjusted or revoked at any time as the steering committee sees fit.
  15. DELEGATION TO OTHER SUB-COMMITTEES
    15.1.The steering committee may delegate to one or more sub-committees consisting of members of the organisation that the committee thinks fit.
    15.2.Sub-committees acting on behalf of the IBFI shall only operate within the area outlined by the committee for the purpose of that sub-committee.
    15.3.Sub-committees can meet as they deem fit.
    15.4.Sub-committee powers may be revoked or adjusted at any time as the steering committee sees fit.
    15.5.Sub-committees can be disbanded at the will of the steering committee.
  16. ANNUAL GENERAL MEETINGS
    16.1.An AGM shall be held within 12 months of the date of the adoption of this constitution and each year thereafter.
    16.2.At the AGM the committee will present a report on the work carried out by the IBFI over the past 12 months (or since the last AGM).
    16.3.The treasurer will also present a report on the financial situation of the organisation over the last 12 months and highlight any significant changes expected in the future.
    16.4.AGMs shall be open to the entire membership, with notices being issued at least three weeks in advance.
    16.5.Notices of the AGM shall include a report on the organisation’s financial position for the previous year.
    16.6.Members who wish to submit an item for consideration should send a written notification to the Secretary not less than three weeks before a published date of an AGM. The steering committee shall have discretion on whether to include it on the agenda, unless it is supported at the time of application by a quorum of 25% of the membership.
    16.7.Where elections are to be held, three minutes per candidate must be afforded to each nominee.
    16.8.Election voting will be carried out electronically in the seven days following the AGM, with the results being announced no more than 14 days after the AGM.
    16.9.All elections will be carried out in a first-past-the-post format unless stated otherwise in this constitution.
    16.10.Where an AGM topic requires a broader vote across the entire membership, votes will be cast in the seven days after the AGM with the result being announced no later than 14 days after the meeting.
  17. COMMITTEE MEETINGS
    17.1.The committee shall meet at least three times each year.
    17.1.1.Additional meetings may be convened by any member of the committee with at least seven days’ notice and a clear outline as to the reason for the meeting - no other business may then be discussed at the additional meeting.
    17.2.A quorum, made up of 50% of the committee plus one, must be present at a committee meeting to be able to make decisions. Due to time zone issues, online meetings will be scheduled at a time that is practicable for all time zones without being outside of normal waking hours (6am till 10pm)
    17.3.A notice explaining the place, date, time and reason shall be sent to all committee members seven days beforehand.
    17.4.Committee meetings will only be open to the committee, or by invite from the committee.
    17.5.All questions that arise at any meeting will be discussed openly and the meeting will seek to find general agreement.
    17.6.Where a consensus cannot be reached during the meeting, a vote will take place online with each member receiving a single vote. If the number of votes cast on each side is equal, the president (or chair of the meeting) shall have an additional casting vote.
    17.7.Any committee member not attending two consecutive meetings without apology will be contacted by the secretary and asked if they wish to resign.
  18. EXTRAORDINARY GENERAL MEETINGS
    18.1.An Extraordinary General Meeting (EGM) may be called at any time at the request of the committee, or not less than one quarter of the membership.
    18.2.EGMs shall be open to the entire membership.
    18.3.A notice explaining the place, date, time and reason shall be sent to all members three weeks in advance.
    18.4.Where an EGM discusses a topic that requires a broader vote across the entire membership, votes will be cast in the seven days after the EGM with the result being announced no later than 14 days after the meeting.
  19. ALL MEETINGS
    19.1.During an EGM or disciplinary meeting of the steering committee, no other business may be discussed other than that outlined in the notice.
    19.2.Minutes taken from meetings shall be made available to the attendees of the meeting, and those who offered their apologies, within seven days.
    19.2.1.Minutes from EGMs and AGMs will be made available to the entire membership within the same period.
    19.3.The President or Vice President will chair all meetings. Where unavailable or unwilling to act, a committee member present may be chosen to preside.
    19.4.AGMs and EGMs will be streamed online for members to access and attend worldwide.
    19.5.Members viewing online must be able to raise questions and respond.
    19.6.Any member or steering committee member that identifies a conflict of interest within the agenda of a meeting should make it known prior to the event. That member may then be asked to leave the meeting while this item is being discussed at the discretion of the steering committee.
    19.7.Members or committee members may only be prevented from voting in the event of a conflict of interest.
    19.8.Unless stated otherwise, a motion will be carried by a simple majority of votes.
  20. ACCOUNTS
    20.1.The funds of the IBFI including all membership fees, donations, contributions and bequests, shall be paid into an account operated by the steering committee.
    20.2.All withdrawals on the account must be agreed by at least two members of the steering committee, with one being the Treasurer.
    20.3.The funds belonging to the IBFI shall be applied only to further the aims of the organisation.
    20.4.A current record of all income, funding and expenditure will be kept.
  21. AMMENDMENTS TO THE CONSTITUTION
    21.1.Proposals to change the constitution must be given in writing to the secretary at least 28 days before a general meeting.
    21.2.Amendments to the constitution may only be made at the AGM or at EGMs.
    21.3.The proposal must then be circulated with the notice of meeting.
    21.4.Any proposal to amend the constitution will require a simple majority.
    21.5.Voting will occur electronically in the week following the meeting, with the result being announced within 14 days of the meeting.
  22. DISSOLUTION
    22.1.The IBFI may be dissolved by a resolution passed by a two-thirds majority of the entire membership.
    22.2.If dissolution is confirmed, the committee shall distribute any assets remaining after the payment of all bills, to any other charitable group(s) or organisation(s) having aims similar to the IBFI, or some other charitable purpose(s) as the organisation may decide.
  23. MISCELLANEOUS
    23.1.This constitution shall be governed by and construed in all respects in accordance with the laws of England and Wales.
    23.2.The members and the IBFI submit to the non-exclusive jurisdiction of the English courts in respect of any claim, dispute or difference, arising in respect of this Constitution.

IBFI CODE OF CONDUCT

1. Introduction
This code of conduct sets out the principles of conduct and ethics for the guidance of members of the International Bike Fitting Institute (IBFI). All members of the IBFI are bound by the provisions of this code of conduct. IBFI members are reminded that the aims of the Association are outlined in the constitution.
Throughout this Code of Conduct the word `client(s)' includes all participants. In both, carrying out these aims and their working practices, IBFI members must take into account the three following principles:
a) all clients have the right to expect the highest standards of professionalism, consideration and respect,
b) the services offered are carried out with utmost integrity
c) the law requires that working practices are safe and that the welfare of the client is paramount.
2. Structure
Members are reminded that the authority of IBFI is vested in the Committee, which alone has the power to review and recommend amendments to this code of conduct. Any questions arising from this code of conduct or its interpretation shall be referred directly to the IBFI Committee.
3. Confidentiality
It is of paramount importance that all IBFI members must preserve the confidentiality of the information acquired in their work which must not be devolved without prior written consent of a client. All clients must be informed that they have a right to a copy of such information relating to them and all members must supply a copy if so requested.
4. Data Protection and Responsibility
a) Storage and use of individually identifiable data must be in accordance with the provisions of the national data protection laws in your country of practice (e.g. UK Data Protection Act 1998, European GDPR regulations, etc).
b) The obtaining of data and its presentation/publication must be unbiased and responsible. Validity, objectivity and reliability are key principles and caution should be exercised with the interpretation and explanation of results.
c) Members should seek to maximise the accessibility of any research findings and, wherever appropriate, publish them in the interest of both sport science, and bike fitting.
d) Publication of data must not disclose the identity of any individual client unless the prior written consent of the individual is obtained. It is considered best practice to provide clients with a copy of any reports created during the service being offered.
5. Competence
a) Members must recognise their limitations in qualifications, experience, expertise and competence and must operate within these limits, restricting interventions to those which they are qualified to give and in employing any equipment and techniques which they are qualified to use.
b) Any matter whose essence appears to lie within another specialist field such as medicine or physiotherapy, must be referred to an appropriate professional within such a field. These include, but are not limited to, situations where:
• More than minimal accommodations are necessary outside of an optimal range fit, including use of more than 3 varus wedges or more than 1 valgus wedge (cleat wedges, heel wedges or in-the-shoe/ITS wedges).
• Pain or problems persist after several bike fit attempts.
• Pain that persists off the bike, including nocturnal pain.
• Report of neurological or radicular symptoms.
• Pelvic, bowel, bladder, vascular or sexual dysfunction.
• Mechanical joint symptoms such as a joint swelling, warmth, locking, catching, or popping.
• leg length discrepancies, functional or structural, that present in excess of 10mm. The use of more than 5mm of shims/spacers should only be considered after seeking medical confirmation of a leg length discrepancy.
• Sudden or noticeable decline in exercise capacity in setting of ongoing exercise routines. Other complaints that are outside of the fitter’s licensed area of expertise.
New or worsening symptoms from the above list may warrant discontinuation of the fit session and a more urgent referral.
c) Members must not misrepresent their qualifications, experience or expertise in any way or exaggerate or mislead clients in respect of the effectiveness of any techniques they undertake.
d) All members must be knowledgeable in respect of contemporary research and practice.
6. Professional and Personal Conduct
a) Members’ paramount concern is the well-being of their clients.
b) Members must conduct themselves in such a way that brings credit to their specialist areas.
c) Members must not practise or work when they are not fit to operate effectively and professionally.
d) Members must not exploit relationships with clients for personal gain or gratification.
e) Members must not in any way jeopardise the safety or interests of clients.
f) Members must be totally unbiased and objective in their practices and actions.
g) Members must ensure, where appropriate, the highest standards of safety and working practices and research both in respect of work undertaken by members themselves or by others under their supervision.
h) Members must respond, with all due expedition, to any enquiry from any client or any other member of the IBFI or any committee of the IBFI.
i) Members must ensure that suitable insurance indemnity cover is in place for all areas of work that they undertake.
j) Members must not do any act or thing, or omit to do any act or thing, which in any way brings, or is likely to bring, IBFI into disrepute.
k) Members must be transparent and open during all services offered and endeavor to explain what they're doing and what that particular intervention should achieve
l) Members should consider implementing a guarantee of some form. See the IBFI's Post-Fit Guarantee Policy as an example.
7. Active Members
All active members of the IBFI must:
a) act with strict impartiality with respect of any matter referred to them for consideration,
b) use their best endeavours to make the best use of all resources available to IBFI in the interests of IBFI and its members,
c) make a prior declaration in respect of any matter in which they have direct or indirect personal interest,
d) not take part in any part of or vote on any matter in which they have a direct or indirect personal interest.

IBFI POST-FIT GUARANTEE POLICY

It is recommended that all members offer a post-fit guarantee of some form. We recognise that this is neither practical nor possible for some medical fitters but asking customers that aren't happy to return for a follow-up fit is an invaluable learning tool whilst also showing faith in the service you offer. An example guarantee is outlined below although you can make alterations to ensure you offer the most appropriate guarantee for your business model.
90-day Post-Fit Guarantee
We want to make sure you get the most from your cycling by helping you find a riding position that fits you and your needs.
If, for whatever reason, you don’t feel entirely comfortable with any element of your fit, we offer a 90-day comfort guarantee, meaning you can return for a free 1-hour follow-up so we can reassess any on-going issues you might be experiencing.
Conditions
The guarantee is not a performance guarantee. We do not guarantee you will be faster or more powerful after your bike fit.
The guarantee is aimed at covering a position that we consider to be comfortable and sustainable for your intended riding style. If the position is not as aero or performance focused as you’d hoped there may be functional restrictions that prevent that position from being appropriate for you. If this is the case, we can recommend exercises or medical professionals that may be able to help you transition towards the more aggressive position you had in mind.
If the position is causing any discomfort, please contact us before making any changes. The changes you want to make may not be the same changes we’d suggest in your situation.
Where large changes are made to your position during the fit, you should gradually ease back into riding over a period of 2-5 gentle rides. Shifting a saddle significantly and going for a hard, long ride may result in you fatiguing more quickly or experiencing a reduction in power output.
Exclusions
The guarantee does not cover:
• Instances where recommended off-the-bike exercises have not been completed, or given sufficient time to take effect
• Instances where the bike has been identified as the wrong size and/or shape
• Individuals with on-going medical conditions, known injuries or pending surgeries
• Instances where the rider has crashed or had any physical injury/accident since the fit

No refund or financial alternative is offered in lieu of the 1-hour follow-up